At 988 Call Centers, Crisis Counselors Offer Empathy — And Juggle Limited Resources

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At 988 Call Centers, Crisis Counselors Offer Empathy — And Juggle Limited Resources At 988 Call Centers, Crisis Counselors Offer Empathy — And Juggle Limited Resources

On a Friday evening at a call center in southeastern Pennsylvania, Michael Colluccio stirred his hot tea, put on his headset, and started up his computer. The screen showed calls coming in to the suicide prevention lifeline from around the state. Colluccio, 38, said he knows what it’s like to be on the other end […] The post At 988 Call Centers, Crisis Counselors Offer Empathy — And Juggle..
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